GLOBAL SHIPPING

WE SHIP WORLDWIDE ON ALL ITEMS!

NOTE: Please expect possible delays on the delivery of your order as flights have been restricted or cancelled in many regions due to COVID-19. We seek your kind understanding and patience. Thank you!

Estimated 1-7 weeks delivery time depending on your country.
Add-on Tracked Delivery includes tracking and proof of delivery for all countries. Actual rate will be shown at checkout.
Rates are not subject to special offers or discounts.
Delivery time does not include order processing time of 1-5 business days for in-stock items and 5-20 business days for customized or high demand items.
We work with small local vendors across the world and products may be shipped from outside of United States.
You will receive an email with tracking no. (if applicable) when your order ships.
To track your order, please visit Track Your Order page.

DELIVERY

ECONOMY SHIPPING (Suitable for some lightweight and low price items)
FREE STANDARD SHIPPING ON ORDERS OVER US$39 (Netherlands Post, Singapore Post, Hongkong Post, China Post, SF Express, DHL e-commerce parcels, and other standard air Shipping)
FREE FAST SHIPPING ON ORDERS OVER US$199 (Such as DHL, UPS, FedEx, EMS, etc)

Processing time:

1-4 days (in-stock items)
7-30 days (custom or pre-sale items)

Shipping Reference Time:

Economic: 4-8 weeks
Standard: 2-4 weeks
Expedited: 3-12 days

Shipping warehouse:

Hong Kong warehouse (Main) (Standard: 2-4 weeks)
US warehouse (Standard: 2-4 days)
European warehouse (Standard: 4-6 days)

NON-DELIVERY, ABANDONMENT AND COLLECTION OF PARCEL

There is no tracking available for Free Shipping and delivery may take up to 12 weeks due to COVID. Shipping fee is non-refundable for missing orders shipped with no tracking. We recommend that you select add-on Tracked Delivery for tracking and proof of delivery.
We are not responsible for stolen packages. Please select a shipping address that will have someone home to accept the delivery, or have your order shipped to your office. Packages are generally not shipped requiring a signature for delivery, unless requested by the customer with an additional fee to be paid. The customer assumes all liability for stolen packages verified as delivered by the carrier with tracking information.
Once your order is placed, we are unable to arrange for cancellation or rerouting of your order. Please carefully check your shipping address for typos and missing apartment or suite numbers. Incorrect or incomplete addresses will cause a problem with delivery and may result in your order being sent back to us as undeliverable.
Packages which are unclaimed within the stipulated timeframe are subject to disposal by either the sender's or recipient's local postal office. No refund will be made on packages which are unclaimed, abandoned or disposed of.
Any orders received back to our warehouse as undeliverable, for any reason such as incorrect addresses, or not responding to notices left by carriers, will be processed as a return, minus the actual outbound and return shipping charges plus handling fees, if and when they are received back to our warehouse. Please see our Return Policy for details.
For more information regarding your local postal office's policies, please contact them directly.

CUSTOMS, DUTIES AND TAXES

We do not collect VAT/GST, brokerage/administrative fees, duties and/or taxes on your order and cannot predict what your particular charges may be. These additional charges, if applicable, are levied when the delivery reaches the specified destination. The recipient is responsible for these charges.
The recipient is the importer of record and must comply with all laws and regulations of the destination country, including ensuring lawful import of our merchandise. We are not responsible for orders which are confiscated by customs in destination countries.
We do not issue any refunds for customs fees, duties, taxes, shipping, or the cost of your order should you refuse to pay the customs fees and/or duties for parcel release.
Parcels with overdue customs fees, duties and/or taxes are deemed as being abandoned and may be destroyed by your local customs office. No refund will be made on abandoned parcels.
Parcels are subject to customs inspection and may take longer to arrive than stated delivery date.
For more information regarding your country's customs policies, please contact your local customs office.

In some countries, a small local import tax or duty charge may apply upon delivery/collection – if you do incur these additional import fees, please send proof of payment to us at hi@oolvs.com and we’d be happy to reimburse you for these costs. No hidden fees or charges here!

If you want to know if your country can ship, please check Shipping Country, or contact us to confirm.