Below FAQ are some common concerns of our clients before purchasing the products, If you have other questions, please just send them to 📫hi@oolvs.com
Discounts and Offers
How do I apply my gift card / discount code?
On Mobile
- Step 1: Select "Checkout" at cart page.
- Step 2: Select "Show order summary"
- Step 3: Enter your gift card or discount code then apply it.
On Desktop
- Step 1: Select "Checkout" at cart page.
- Step 2: Enter your gift card or discount code and select "Apply".
Don't forget your discount code, Discount codes can be added on the shopping cart page.
What is Buymore model?
OOLVS Buymore mode, use the best price to buy multiple items at once.
This will save you an additional 20% and more.
And choose different colors, you can use it at will, and prolong the service life of the product, so as to achieve the environmental protection and save money.
What do you offer discounts?
In addition to discounts on our daily activities, we will provide very large preferential policies during major holidays.
Please pay follow to us to obtain relevant push information before the arrival of major holidays.
In addition, we will also provide our members with birthday discounts and some hidden special discounts.
Provide student proof to get 10% fee back or an additional 10% discount
Payment and Safe
What Payment Methods Are Accepted?
We support credit card (Visa, Mastercard, American Express, Discover, Diners Club, JCB etc) and Paypal payments. Paypal and 2Checkout provide technical support.
For more payment information, please click here.
Is Buying On-Line Safe?
At oolvs.com, we use the latest security measures to protect your details right from the landing page.
256-bit SSL software is used to encrypt your credit or debit card information when you place an order with us. This is the same level of encryption used by large banks to keep your information secure.
All pages on oolvs.com, including our checkout and payment pages, are secured. Secured webpages begin with "HTTPS://" and depending on the web browser you're using, a padlock symbol in URL field, or a key symbol in the bottom right-hand status bar will be shown.
Orders and Shipping
Which countries do you ship to?
We ship Worldwide to ALL countries. For remote areas, an additional remote fee of 5-10 US dollars will be charged.
Due to the impact of COVID-19, some countries and regions have suspended shipments.
Click here for more information on our delivery methods and time.
- ECONOMY SHIPPING (Suitable for some lightweight and low price items)
- FREE STANDARD SHIPPING ON ORDERS OVER US$39 (Netherlands Post, Singapore Post, Hongkong Post, China Post, SF Express, DHL e-commerce parcels, and other standard air Shipping)
- FREE FAST SHIPPING ON ORDERS OVER US$199 (Such as DHL, UPS, FedEx, EMS, etc)
How Can I Cancel Or Change My Order?
Cancellations are only accepted within 60 minutes after an order is placed.
If you have to cancel your order for any reason, please reach out to us immediately at hi@oolvs.com or WhatsApp!
if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time-sensitive.
If your order has been shipped and tracking information is available, cancellation is not supported.
Do I Need An Account To Place An Order?
It is not necessary to create an account to purchase products on the OOLVS website, but we still recommend that you create an account to easily track your orders.
How Do I Track My Order?
Please track your order over here. Shipping details could take a day or two to be reflected., website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.
How Can I Return a Product?
We offer a 30-day return policy on most of our products, except for intimate articles and sale items. For more information on our return and exchange policy, please click here.
