Once your order has been produced, packaged, and shipped, you'll get a confirmation email with a tracking number so you can track your shipment every step of the way.
If you have a OOLVS account and are logged in, you can also navigate to “My Orders” and click on the order to find your package tracking number.
What if my tracking hasn’t been updated in a few days?
There are a couple of reasons why your tracking link might not have any recent updates.
- Your package is still traveling – it’s on a plane or a truck and will be scanned once it arrives at its next destination.
- The carrier missed a status scan – sometimes a package’s status scan is missed, but the package is typically still in transit.
- International: your package is being processed through your country’s local customs office – tracking should continue once the package has passed through the customs office.
Tracking information typically updates every few days for US shipments, and up to a week for international shipments. Even if you don’t see a new tracking update for a day or two, your package is most likely still in transit, and this shouldn’t mean any delays.
International: how can I find more detailed shipping updates on my DHL package?
For delivery to certain countries, DHL will partner with your national post office to provide door-to-door tracking.
On your DHL tracking page, look for a secondary tracking number. It will be on the right-hand side of the page and start with an “LX” or a “UM”. This will be different than your “GM” DHL tracking number.
You can enter this secondary tracking number in your national postal system's online tracking service to get additional tracking details or updates that DHL doesn't offer.
What if I still need help tracking my package?
Our team of Experts would be happy to help! Contact us
